1/5
I’m writing this review to warn others about the deceptive and unethical practices at the AT&T Store in Hamburg, PA, particularly by a representative named Edwin. In July 2024, my mother and I visited the store to upgrade her phone. I’m the account holder but live out of state, so we went together while I was visiting. Edwin told us we needed to upgrade our plan in order to upgrade her phone, but reassured us the bill would be $20 less than what we were previously paying and that it would include a hotspot. Instead, our bill shot up by $100 more per month and there was no hotspot added. I called this AT&T store to fix the issue and was told I had to be there in person. Since I live 10 hours away, we compromised: I would be on speakerphone while my mother returned to the store. While trying to fix this Edwin admitted, “Yeah, your bill shouldn’t be that high… I’ll have to add another line to fix it. There won’t be any charges and your bill will be $120/month.” He added a completely unused fourth line, claiming it was necessary to “fix” the issue then added that we’d need to manually remove “extras” from the account or he’d “lose his commission.” That alone should’ve been a huge red flag. Once again, the bill came out $60 more than promised. When I visited an AT&T store near me, the representative there was immediately alarmed. He said, “That’s not right,” and pointed out multiple issues: The plan made no sense We’d lost our military discount We were no longer eligible for trade-in promotions There were much cheaper plans available The extra line served no purpose We’ve now been overcharged by more than $1,000 over the past year. I’ve spent countless hours on the phone with AT&T and the Hamburg store, trying to resolve this. I’ve since filed a formal dispute with AT&T to address the false promises and overcharges. This is a clear case of deceptive business practices, manipulation, and misrepresentation. Do not trust the word of representatives at this store without demanding written proof and even then, double-check your billing details. I strongly advise avoiding this location altogether.
